![]() Department of Transportation has launched a campaign, #AccessibleAirTravel, to raise awareness about the right of air travelers with disabilities to safe, dignified, and accessible air travel. In celebration of the 37th anniversary of the Air Carrier Access Act (ACAA), the U.S. Public Awareness Campaign to Ensure Air Travelers with Disabilities Know Their Rights 10 of 416 complaints were resolved Poor support resolves only 10 of complaints, causing frustration, dissatisfaction, and a lack of follow-ups. ![]() Department of Transportation created this dashboard to ensure the traveling public has easy access to information about commitments airlines have made for fee-free family seating and about the services that airlines have promised to provide to mitigate passenger inconveniences when the cause of a cancellation or delay was due to circumstances within the airline's control. For helpful information related to consumers' rights, please select from the options below. If you would like information on DOT rules, guidance, and enforcement orders related to aviation consumer and civil rights matters, please visit the left navigation bar. ![]() ![]() The Office of Aviation Consumer Protection reviews and responds to consumer complaints and promotes awareness and understanding of consumer rights through online consumer information and education. Department of Transportation's Office of Aviation Consumer Protection website. This airline is ridiculous and I have been flying with them for 10 Years!!! If they dont fix or even attempt to fix this issue with more than letting my ticket expire I'll def be contacting the Better Business Bureau as well as finding a new airline. I then ask for a supervisor and all of a sudden NOW he is a supervisor and there is no one above him that can change anything, (was I born yesterday?) So now I have called corporate and I'm waiting to hear back. If they aren't trying to rape people for their money then I dont know what in the world is going on! So the gentleman informed me that I could purchase a ticket April 18th for my trip in May but tickets will more than likely be more expensive than today (DUH) and that's my only option. I am furious! I have never dealt with customer service like this before. I spoke to a "Corporate" rep and was advised that I have to book a trip and fly before April 17, 2013!!! WHAT!?!?! Then I was advised that since I have absolutely no where to fly to until May that I can let my ticket expire and then be docked a whole $100.00 and use whats left towards a new ticket or let the ticket expire all together. If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services. I'm trying to book a ticket for May however it's March that I'm booking the ticket. 1200 New Jersey Ave, SE Washington, DC 20590 United States. On Skytraxs customer-reviews site, it has an average rating of four out of 10 over 1,700 reviews. Uh OH now I have to use my previous ticket before April 17, 2013. The airline-ranking site Skytrax certified Southwest as a four-star airline. So here comes the day when I have a family trip planned and I'm booking my ticket online and I try to redeem my ticket. Seeing how Southwest has a tendency to avoid responding to complaints and the seriousness of this specific complaint-I just filed a complaint with OAG2023-000127529 Customer response. Positive Review 'Checking on flight' Sep 02, 2023. Contact Southwest Airlines Customer Service. Consumers say: Phone call, Trying to help others avoid a horrible experience. The problem I have with this is when I cancelled the ticket with the SW rep she never informed me of any "hidden" information regarding using the ticket. Southwest Airlines has 793 reviews (average rating 2.4). I immediately cancelled the ticket and it was held as rapid rewards with an expiration date of April 17, 2013. I purchased a ticket from Southwest April of 2012, and of course I couldnt make the flight due to a change of plans.
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